| Internet-savvy
businesses know that it takes more than a Web server, rack space
and Internet access to successfully conduct electronic commerce.
As a premier
provider of secure co-location with 24x7 support, SVTIX offers a
full range of options to businesses that want to reap the economic
advantages
of outsourcing – yet maintain the reliability, scalability
and security of in-house management.
Direct
Access to the World’s Leading Carriers and Backbones
SVTIX provides diverse fiber access to over eleven of the world’s foremost
Tier-1 and regional telecommunications providers. With the convergence of these
leading carriers, SVTIX has become one of the nation’s most powerful
carrier-neutral Telco and Internet traffic hubs. Our carrier neutrality means
that you gain access
to your choice of carriers for your IP connectivity needs. This gives you the
utmost flexibility to improve the performance and reliability of your business
by integrating services from multiple carriers at more favorable pricing than
typical co-location facilities. Our close proximity and virtual connectivity
to MAE West provides benefits that other locations cannot offer: faster interconnect
speeds and significant fiber transfer cost savings.
| With
SVTIX -- |
| • |
Get
ultra-fast installation and connectivity – no need to wait
for any connection to be extended to your equipment. Normal completion
time is within 12 hours from the time the order is placed. |
| • |
Choose
your service from almost every major carrier. They’re located
directly in the building and can provide you with the cleanest,
fastest connectivity possible because of our proximity to their
data backbones. |
| • |
Eliminate
outrageous local loop charges by connecting directly to any one
of our leading carriers located directly in the facility’s
meet-me rooms. |
| • |
Take
only the space you require and expand when you’re ready – with
our large facility and flexible pricing, you’ll never run
out of room to grow! |
Cross connect Services
A cross
connect is an extension from the bandwidth provider’s demarcation
point in the SVTIX Meet-me rooms to the customer’s rack, cabinet
or cage in the SVTIX co-location area. Customers can choose from among
the widest array of Tier-1 and regional telecommunications providers
through our carrier-neutral Meet-me rooms. All copper, GigE and fiber
cross connects are available. Cross connects are ordered through SVTIX.
A horizontal distribution system (ladder racking) is used for deploying
connection cables for connectivity between customer sites and service
providers’ patch panels.
IP Connectivity
We are
a carrier-neutral facility. SVTIX customers can secure IP connectivity
directly from the carrier(s) of
their choice. Upon customer request, SVTIX may assist customer with
contacts for the various IP providers.
Security
SVTIX provides access to all data center facilities
through a secure keycard system. Several IP-accessible video cameras provide
additional security for the facilities.
Support Services
SVTIX SmartSupport
protects and supports mission-critical operations by extending the reach
of your onsite IT staff.
SVTIX SmartSupport allows you to manage or outsource
your Internet business operations and maximize uptime by utilizing a
SVTIX technical resource professional. SVTIX is equipped to offer a full
scope of IT services within the facility to help you manage your infrastructure
more efficiently. SmartSupport is available 24/7/365 with a guaranteed
half-hour response time. A SmartSupport contract includes Level One services.
Level Two and Level Three services are billed hourly in addition to the
Level One SmartSupport fee.
Specific
tasks performed under the three levels of
SVTIX SmartSupport include: |
| Level One |
| • |
Unlimited soft and hard system
resets |
| • |
Testing carrier circuits and
verifying cable integrity on installed media |
| • |
Onsite technical assistance and
troubleshooting |
| • |
Providing visual verifications
to assist in remote troubleshooting |
| • |
Relaying status of equipment |
| Level
Two |
| • |
Interface card removal, installation |
| • |
Moving equipment within your
space and cabinets |
| • |
Equipment installations and configurations |
| • |
Assembling, replacing or removing
equipment |
| • |
Assisting with uncrating equipment
from boxes, RMA and shipping of replaced equipment |
| • |
Administrative operations on UNIX,
SUN or Windows NT/2000 servers |
| Level
Three |
| • |
Administrative operations on SUN,
CISCO or any other networking equipment |
| • |
Assembling, installing network
equipment such as switch card, disk drive, memory, etc. |
| • |
Any work falling into the category
of network security |
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